FAQs

1: HOW  DO I PLACE MY ORDER?

When you finished your items selection. After clicking the add to cart or buy now button and the next steps.

2: DO YOU CHARGE SHIPPING COST?

Orders over $100 are free of shopping costs while orders under $100 will be charged a flat rate of $10 per order for standard shipping Australia wide.

3: WHAT IS YOUR ORDER PROCESSING and SHIPPING TIME?

 Orders will be processed in under 2 days and process orders can vary between 5 and 14 days depending on order volume.  Shipping is Australia Post pending and shipping time is usually no more than 1 week.

4: WHAT ABOUT RETURN PROCESS AND TIME?

An item is received, inspected, and processed usually with 10 days.  Return items will generally be guided by the order processing and shipping time mentioned above.

5: WHEN I GET REFUND?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

6: WHAT ARE THE PAYMENT METHODS YOU ACCEPT?

We at Designed by Thalia are pleased to accept the most common online shopping payments including VISA, MasterCard, other Credit and Debit Cards, American Express, Google Pay, eftpos, Shop Pay, and UnionPay

7: HOW SECURE IS MY PERSONAL INFORMATION?

By SSL we secure your personal information.

8: Is there any other way I can contact you?

* Business name: Designed by Thalia
* Email: info@thesmartshopper.org
* Phone number: 0481160474
* Business address: Warbler Close, Werribee Victoria 3030, Australia
* Business Hours: Monday to Friday 11:00 AM–3:00 PM